Duplicate enquiries

If a person who is seeking help tells you that they need help with more than one legal problem and you have to assign the enquiry to multiple team members, you can duplicate the enquiry and assign one legal problem to one team and the other legal problem to another team.

Duplicate an enquiry

When you select Duplicate this enquiry you will be prompted to select which aspects you want to duplicate. This will determine what bits are duplicated.

Duplicate enquiry options