> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/guides/assigning-an-enquiry.md).

# Assigning an enquiry

EnquiryDesk is designed to ensure that all enquiries are accounted for and actioned.

{% embed url="<https://www.loom.com/share/8e39aa1412b04fe28e0c5e1db86d1a75>" %}

{% hint style="info" %}
**Good to know:** Assigning an enquiry transfers responsibility of the enquiry to the named person or team.&#x20;
{% endhint %}

All new enquiries are automatically **Unassigned**. To assign an enquiry, you need to select **Assign**. When assigning an enquiry, you are presented with three options:

1. Assign the enquiry to yourself
2. Assign the enquiry to a colleague
3. Assign the enquiry to a team

As soon as you have assigned the enquiry, it will appear in the **Assigned** list. When you open an enquiry, you will be able to see who has been assigned the enquiry.

![Assigned and Unassigned enquiries](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FfpiEO4YHAyvqzNdGCh64%2Fimage.png?alt=media\&token=d704c339-33f1-4dff-ae99-83c1a1d17700)

To improve transparency, all assigned cases are visible to all.&#x20;

When assigning the enquiry to a team, you can select the team from the drop down menu. To create Teams, check out the article on **Teams**.

![](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FKoPBTvL59z7PBr0YorDk%2Fimage.png?alt=media\&token=8dfc3d68-7b5a-407e-ba6f-844326d48d0e)