# Assigning an enquiry

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**Good to know:** Assigning an enquiry transfers responsibility of the enquiry to the named person or team.&#x20;
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All new enquiries are automatically **Unassigned**. To assign an enquiry, you need to select **Assign**. When assigning an enquiry, you are presented with three options:

1. Assign the enquiry to yourself
2. Assign the enquiry to a colleague
3. Assign the enquiry to a team

As soon as you have assigned the enquiry, it will appear in the **Assigned** list. When you open an enquiry, you will be able to see who has been assigned the enquiry.

![Assigned and Unassigned enquiries](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FfpiEO4YHAyvqzNdGCh64%2Fimage.png?alt=media\&token=d704c339-33f1-4dff-ae99-83c1a1d17700)

To improve transparency, all assigned cases are visible to all.&#x20;

When assigning the enquiry to a team, you can select the team from the drop down menu. To create Teams, check out the article on **Teams**.

![](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FKoPBTvL59z7PBr0YorDk%2Fimage.png?alt=media\&token=8dfc3d68-7b5a-407e-ba6f-844326d48d0e)


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