EnquiryDesk
  • What is EnquiryDesk?
  • Guides
    • Managing your enquiries
      • Merge enquiries
      • Duplicate enquiries
    • Assigning an enquiry
    • Actioning an enquiry
    • Customisation
  • Fundamentals
    • Enquiries
    • Referred Enquiries
    • Task Lists
    • Users
    • Teams
    • Configuration
    • Statistics
  • Use Cases
    • For Reception and Triage
      • Case management Integrations
      • Contact form integrations
    • For Caseworkers
    • For Supervisors and Directors
  • Extras
    • FAQs
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  1. Guides

Actioning an enquiry

The aim of EnquiryDesk is to close all enquiries with an outcome.

PreviousAssigning an enquiryNextCustomisation

Last updated 3 years ago

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Actioning an enquiry means that you have decided on a course of action and you are updating the system status accordingly. To customise the options, go to Settings. See more on this in .

Customisation
Actioning an enquiry Options