> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/guides/actioning-an-enquiry.md).

# Actioning an enquiry

The aim of EnquiryDesk is to close all enquiries with an outcome.

![Actioning an enquiry Options](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FSTGX0GTh7hUOV2QOB8Q4%2Fimage.png?alt=media\&token=79030c92-e772-427d-a246-adb7f3274ca3)

Actioning an enquiry means that you have decided on a course of action and you are updating the system status accordingly. To customise the options, go to **Settings**. See more on this in [**Customisation**](/enquirydesk-documentation/guides/customisation.md).