> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/guides/customisation.md).

# Customisation

To start customising EnquiryDesk, select **Configure** from the settings icon. 

![Where to find Configuration settings](/files/ckpX1WzUW3yNTksWvPlu)

There are many ways to customise EnquiryDesk to suit your needs:

1. **Enquiry Types** (Classify your enquiries by type to ensure non-client, junk, or any other types of enquiries are counted and reported on separately)
2. **Outcomes** (Client enquiries should be given an outcome when closed to aid with reporting and follow ups by other team members)
3. **Areas of Law** (Enquiries can be classified by one or many areas of law to aid with reporting. These do not control team assignment rules.)

EnquiryDesk is pre-loaded with core system types. This enables the Law Centre to start using it straight away and acts as a nudge to use consistent terminology. These types cannot be deleted, but they can be disabled.

If you choose to add a new type, select **New**, choose a label and you can start using it. These types can be deleted. When deleting you will be prompted to add any enquiries with this Type into an existing Type. 

![](/files/UEqqbPtSXdSZQxlzuJvf)

For more information about customising Teams, visit [**Team Members**](/enquirydesk-documentation/fundamentals/teams.md). For all other customisation questions, visit [**Configuration**](/enquirydesk-documentation/fundamentals/configuration.md).


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