Statistics
Within Statistics, you can discover at a glance the demand on the Law Centre and how you are managing that demand. Standard reports are available relating to:
Communications (calls, voicemails, emails, sms)
Classifications (Outcomes, Types of enquiry, Areas of law)
Assignment (time before assignment, teams, users)
Everything (exports all data as a CSV)
Communications
Shows the Totals, Daily average incoming, details about Incoming calls and Outgoing calls.
Classifications
Shows the number of enquiries per outcome, type, and area of law.
Assignment
Shows the number of enquiries assigned to teams, users and the time taken before the enquiry is assigned.
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