EnquiryDesk
  • What is EnquiryDesk?
  • Guides
    • Managing your enquiries
      • Merge enquiries
      • Duplicate enquiries
    • Assigning an enquiry
    • Actioning an enquiry
    • Customisation
  • Fundamentals
    • Enquiries
    • Referred Enquiries
    • Task Lists
    • Users
    • Teams
    • Configuration
    • Statistics
  • Use Cases
    • For Reception and Triage
      • Case management Integrations
      • Contact form integrations
    • For Caseworkers
    • For Supervisors and Directors
  • Extras
    • FAQs
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  • Communications
  • Classifications
  • Assignment

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  1. Fundamentals

Statistics

PreviousConfigurationNextFor Reception and Triage

Last updated 3 years ago

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Within Statistics, you can discover at a glance the demand on the Law Centre and how you are managing that demand. Standard reports are available relating to:

  • (calls, voicemails, emails, sms)

  • (Outcomes, Types of enquiry, Areas of law)

  • (time before assignment, teams, users)

  • Everything (exports all data as a CSV)

Communications

Shows the Totals, Daily average incoming, details about Incoming calls and Outgoing calls.

Classifications

Shows the number of enquiries per outcome, type, and area of law.

Assignment

Shows the number of enquiries assigned to teams, users and the time taken before the enquiry is assigned.

Communications
Classifications
Assignment
Displays high-level statistics about enquiries
Displays high-level statistics about enquiries