> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/fundamentals/statistics.md).

# Statistics

Within Statistics, you can discover at a glance the demand on the Law Centre and how you are managing that demand. Standard reports are available relating to:

* [Communications ](#communications)(calls, voicemails, emails, sms)
* [Classifications ](#classifications)(Outcomes, Types of enquiry, Areas of law)
* [Assignment ](#assignment)(time before assignment, teams, users)
* Everything (exports all data as a CSV)

### Communications

Shows the Totals, Daily average incoming, details about Incoming calls and Outgoing calls. 

![Displays high-level statistics about enquiries](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2FH82ZXH1RT74kIQ0BsGsE%2Fimage.png?alt=media\&token=89baeadd-30bc-4d1b-8200-7ae21046b521)

### Classifications

Shows the number of enquiries per outcome, type, and area of law. 

![Displays high-level statistics about enquiries](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2F95j6yCKdSpMcxfpGBA5u%2Fimage.png?alt=media\&token=e4e56cfb-ce68-4d58-a95d-0d4e5aa8a498)

### Assignment

Shows the number of enquiries assigned to teams, users and the time taken before the enquiry is assigned. 

![](https://1557228947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlVCR9ubXeHbIrg72C9%2Fuploads%2Fp3DWOvMgd1thIXYh5gZt%2Fimage.png?alt=media\&token=d67b3d2d-14e5-4ed7-bdc1-d937e7d1e5bc)