Statistics

Within Statistics, you can discover at a glance the demand on the Law Centre and how you are managing that demand. Standard reports are available relating to:

• Communications (calls, voicemails, emails, sms)

• Classifications (Outcomes, Types of enquiry, Areas of law)

• Assignment (time before assignment, teams, users)

• Everything (exports all data as a CSV)

Communications

Shows the Totals, Daily average incoming, details about Incoming calls and Outgoing calls.

Displays high-level statistics about enquiries

Classifications

Shows the number of enquiries per outcome, type, and area of law.

Displays high-level statistics about enquiries

Assignment

Shows the number of enquiries assigned to teams, users and the time taken before the enquiry is assigned.