EnquiryDesk
  • What is EnquiryDesk?
  • Guides
    • Managing your enquiries
      • Merge enquiries
      • Duplicate enquiries
    • Assigning an enquiry
    • Actioning an enquiry
    • Customisation
  • Fundamentals
    • Enquiries
    • Referred Enquiries
    • Task Lists
    • Users
    • Teams
    • Configuration
    • Statistics
  • Use Cases
    • For Reception and Triage
      • Case management Integrations
      • Contact form integrations
    • For Caseworkers
    • For Supervisors and Directors
  • Extras
    • FAQs
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  1. Use Cases

For Supervisors and Directors

PreviousFor CaseworkersNextFAQs

Last updated 3 years ago

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EnquiryDesk allows supervisors and directors to:

  • Insights about help-seekers and volume of enquiries: EnquiryDesk passively collects high-level statistics of enquiries

Law Centre Admin

EnquiryDesk allows administrative staff to:

  • Administer your Law Centre profile Set up your automated response to email enquiries, set up your voicemail prompt and access the forwarding email and phone number for your Law Centre.

  • Set up Users Invite new users, edit user profiles or archive users, set up new teams and manage who is involved in each team. See .

  • Set up Quick-reply templates see

  • Set up Signatures see

Users
Templates
Templates