> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/use-cases/for-reception-and-triage.md). # For Reception and Triage EnquiryDesk allows reception and triage staff to: * **Receive and Make voice calls:** Law Centres can choose which phone numbers will feed into EnquiryDesk (e.g. reception phone number or advice line) * **Receive and Send emails:** Law Centres can choose which email will feed into EnquiryDesk (e.g. info\@... or enquiries\@...) * **Receive and Send texts:** Law Centres can receive and send text messages either through WhatsApp or SMS. * **Virtual voicemail:** record a unique voicemail or use an automatic voicemail message. All voicemails are available in the inbox and can be actioned in the same way. * **Remote front-desk:** several front-desk staff can deal with enquiries at the same time and can turn on/off their availability * **Team enquiry routing:** enquiries can be assigned internally to a person or a team * **Unlimited number of users with individual logins:** allows reception and triage staff to stay up-to-date with the activity of their peers and volunteers on the front-desk --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://law-centres-network.gitbook.io/enquirydesk-documentation/use-cases/for-reception-and-triage.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.