> For the complete documentation index, see [llms.txt](https://law-centres-network.gitbook.io/enquirydesk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://law-centres-network.gitbook.io/enquirydesk-documentation/use-cases/for-reception-and-triage.md).

# For Reception and Triage

EnquiryDesk allows reception and triage staff to:

* **Receive and Make voice calls:** Law Centres can choose which phone numbers will feed into EnquiryDesk (e.g. reception phone number or advice line)
* **Receive and Send emails:** Law Centres can choose which email will feed into EnquiryDesk (e.g. info\@... or enquiries\@...)
* **Receive and Send texts:** Law Centres can receive and send text messages either through WhatsApp or SMS. 
* **Virtual voicemail:** record a unique voicemail or use an automatic voicemail message. All voicemails are available in the inbox and can be actioned in the same way.
* **Remote front-desk:** several front-desk staff can deal with enquiries at the same time and can turn on/off their availability
* **Team enquiry routing:** enquiries can be assigned internally to a person or a team
* **Unlimited number of users with individual logins:** allows reception and triage staff to stay up-to-date with the activity of their peers and volunteers on the front-desk