For Reception and Triage

EnquiryDesk allows reception and triage staff to:

• Receive and Make voice calls: Law Centres can choose which phone numbers will feed into EnquiryDesk (e.g. reception phone number or advice line)

• Receive and Send emails: Law Centres can choose which email will feed into EnquiryDesk (e.g. info@... or enquiries@...)

• Receive and Send texts: Law Centres can receive and send text messages either through WhatsApp or SMS.

• Virtual voicemail: record a unique voicemail or use an automatic voicemail message. All voicemails are available in the inbox and can be actioned in the same way.

• Remote front-desk: several front-desk staff can deal with enquiries at the same time and can turn on/off their availability

• Team enquiry routing: enquiries can be assigned internally to a person or a team

• Unlimited number of users with individual logins: allows reception and triage staff to stay up-to-date with the activity of their peers and volunteers on the front-desk