EnquiryDesk
  • What is EnquiryDesk?
  • Guides
    • Managing your enquiries
      • Merge enquiries
      • Duplicate enquiries
    • Assigning an enquiry
    • Actioning an enquiry
    • Customisation
  • Fundamentals
    • Enquiries
    • Referred Enquiries
    • Task Lists
    • Users
    • Teams
    • Configuration
    • Statistics
  • Use Cases
    • For Reception and Triage
      • Case management Integrations
      • Contact form integrations
    • For Caseworkers
    • For Supervisors and Directors
  • Extras
    • FAQs
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  1. Use Cases

For Reception and Triage

EnquiryDesk allows reception and triage staff to:

  • Receive and Make voice calls: Law Centres can choose which phone numbers will feed into EnquiryDesk (e.g. reception phone number or advice line)

  • Receive and Send emails: Law Centres can choose which email will feed into EnquiryDesk (e.g. info@... or enquiries@...)

  • Receive and Send texts: Law Centres can receive and send text messages either through WhatsApp or SMS.

  • Virtual voicemail: record a unique voicemail or use an automatic voicemail message. All voicemails are available in the inbox and can be actioned in the same way.

  • Remote front-desk: several front-desk staff can deal with enquiries at the same time and can turn on/off their availability

  • Team enquiry routing: enquiries can be assigned internally to a person or a team

  • Unlimited number of users with individual logins: allows reception and triage staff to stay up-to-date with the activity of their peers and volunteers on the front-desk

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Last updated 3 years ago

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